Customer transfer
Customer transfers from the bank app to the assigned VA.
OPEN BANKING & VA TOP-UP
Virtual-account top-up is the financial bridge
A customer-specific VA lets the bank and merchant identify incoming funds, while PalmPay reconciles the bank event and credits the corresponding merchant-specific internal balance.
01
Money flow
Real funds remain inside the bank-merchant relationship.
Merchant receipt
Funds post directly to the merchant bank account.
PalmPay role
PalmPay consumes the trusted notification and updates the internal ledger; it does not hold funds.
02
API controls
Bank notifications must be treated as financial-security events.
Source trust
mTLS or equivalent authentication, signature, timestamp and allow-list.
Transaction integrity
Idempotency, duplicate prevention, amount/reference checks and correlation.
Exception handling
Unmatched, delayed, reversed and manually reviewed cases are visible.
03
Business outcomes
The model supports measurable bank and merchant value.
Bank
Prepaid balance, transaction frequency, acquiring and customer engagement.
Merchant
Faster checkout, captured funds, reconciliation and loyalty activation.
Customer
Convenient funding from a familiar bank app with transparent wallet context.
MOBILE-ID
Contact Mobile-IDPlan a measurable PalmPay PoC
Align the business case, identity path, terminal mode, bank integration, security controls and acceptance metrics with Mobile-ID.